Krystal Urban Aeropuerto Ciudad de Mexico

We booked one night here for the night before our flight home from Mexico. Pros: -big, comfy king bed with decent pillows! -A/C worked well -room was clean and spacious with ample furniture -front desk staff was polite (minimal English, mostly Spanish, but we made it work) -shuttle to airport in the morning was excellent (on time, friendly and helpful driver) Cons: -the shower faucet handle (which turns the water on and controls the temperature) fell off...seems like it wasn't properly repaired from a previous incident. Made using the shower difficult. -communication through the Booking app with this hotel was very poor, despite attempting multiple messages I barely got answers, and when I did, they didn't make sense. This was all prior to arrival. -restaurant food was decent but overpriced. Overall a good pick if you need to be at the airport for an ungodly hour or just want to have a free shuttle there. Make sure to arrange your shuttle at the front desk in person ahead of time!

We were simply using this as an overnight before a domestic flight, so this review is very limited. It served very well for that purpose. It was comfortable, with large rooms, and with good amenities. We had no difficulty with getting to and from the airport. The staff were very accommodating. We were not there long enough to have any sense of the area around the hotel, or to use services. We remember as a very nice hotel, better than others we have used in the past in similar circumstances.

Very good bed, very good shower, we stayed as a layover so it was perfect for us. The room was spacious and clean and has all the amenities. Very good bathroom and room layout was excellent.

Note inside is spacious and clean. There is a restaurant on the main floor. Food was delicious and price was not extremely high. Waiters and waitresses were amazingly courteous and very attentive. We had supper, I had some Al pastor tacos and they were big, tasty and not expensive. My wife had a salad, it was of decent size and very tasty too. You can pay with credit card which is very convenient as it was the end of our trip and didn’t have much cash. The hotel has a shuttle service, the shuttle leaves the hotel every day every hour on the dot. I believe they’re in the airport every hr on the half hr segments. Best you call them to find out where and when they do. Super convenient. Have some cash for tips For the driver. The hotel concierge and front desk staff where very helpful and even got us in a bit earlier, they let us keep our bags there as we went to get some lunch (we were there earlier than noon, got us in by 2). Room had everything we needed, was clean and had lots of space. We also loved their breakfast!! They allowed us to upgrade to buffet and was amazing. Great selection of food.

Great rooms and good service